- Resources
- Quit Journey
- Chat with an EX Coach
- Start A Scheduled Chat With an EX Coach
Start A Scheduled Chat With an EX Coach
To start your chat, click the orange “Chat With A Coach” button in the lower right corner.
Frequently Asked Questions
How Do I Start My Chat?
To start your chat, click the orange “Chat With A Coach” button in the lower right corner.
Why Don’t I See The Orange “Chat With A Coach” Button?
To chat with an EX Coach, you must be logged in to your account. Make sure you are logged in.
Additionally, your account must be connected to your sponsoring organization (like your health insurance or employer).
If you are logged in and still don't see the orange button, you may have more than one account. Try logging in with your other account, or contact us for help.
How Can EX Coaches Help?
EX Coaches are trained professionals here to support you with zero judgment, wherever you are in your quit journey. EX Coaches can help with:
- Strategies to beat your triggers
- Tools to manage stress without smoking, vaping, or tobacco
- Help to get back on track after a slip or relapse
- Free nicotine patches, gum, and lozenges, if your sponsoring organization provides them
- And much more!
How Do I Get Free Nicotine Patches, Gum, or Lozenges From EX Program?
Using medications like nicotine patches, gum, and lozenges can improve your chances of quitting successfully. Depending on your sponsoring organization, you may be eligible for up to 8 weeks of free nicotine patches, gum, or lozenges through EX Program.
Start a chat with an EX Coach and let your EX Coach know you’d like to order some. They’ll ask you questions to help find the right dose for you. Then, your EX Coach will mail them to you.
Check in with an EX Coach if you have any questions or concerns about your nicotine patches, gum, or lozenges. They can help adjust your dose or manage any side effects.
How Many Times do I Need to Chat With an EX Coach to Complete My EX Program?
To complete your EX Program, you must chat with an EX Coach at least 3 times. Your first and last chat must be at least 14 days apart.
How Long Are Chats With EX Coaches?
Chats last as long as you need them to. For some people, that's just a few minutes. For others, it can be as long as 45 minutes.
Can I Call an EX Coach Over the Phone?
No. EX Coaches are only available for web chat.
If you want to speak to a trained professional by phone, call your state’s Quitline at 1-800-QUIT-NOW (1-855-335-3569). The Quitline is not affiliated with EX Program and calling the Quitline does not count towards your EX program completion.